T&C's

Business terms and conditions Ffenics Creations

These terms apply to all goods and services supplied by Ffenics Creations (“the Company”). Acceptance of a quotation or placement of an order confirms agreement to these terms.

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1. Quotations

Quotations are valid for 30 days unless stated otherwise.

Acceptance of a quotation reserves workshop capacity and commits materials to the project, enabling efficient scheduling and fair service for all customers.

Prices are based on the scope, materials, and specifications stated in the quotation. Any changes must be agreed in writing and may result in revised pricing and timelines.

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2. Deposits

A non-refundable deposit may be required before work begins.

The deposit secures workshop time, materials procurement, and confirms the customer’s commitment to proceed.

Work will not commence until the deposit has been received in cleared funds.

Where materials have been purchased, fabricated, or committed to a project, the customer remains liable for the full cost of those materials and labour undertaken, regardless of cancellation.

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3. Payment Terms

Unless otherwise stated, invoices are payable within 15 calendar days of the invoice date.

For bespoke or high-value work, payment on receipt or milestone payments may apply as stated on the quotation or invoice.

The Company may issue progress invoices for longer projects.

Completed goods will be released or delivered only once all outstanding invoices relating to the project are paid in full.

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4. Late Payment

Overdue invoices may incur interest and statutory compensation under the

Late Payment of Commercial Debts (Interest) Act 1998.

Interest may be charged at 8% above the Bank of England base rate, calculated daily.

The Company may recover reasonable debt recovery, legal, and administrative costs associated with overdue payments.

Where invoices remain unpaid:

• 14 days overdue – work may be suspended

• 28 days overdue – storage charges may apply

• 60 days overdue – recovery action may begin

Prompt payment helps maintain efficient workshop scheduling for all customers.

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5. Retention of Title

All goods, materials, designs, and work products remain the property of Ffenics Creations until full payment of all related invoices has been received in cleared funds.

Risk transfers to the customer upon delivery or collection.

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6. Completion, Collection and Storage

Work is deemed complete when the Company notifies the customer that goods are ready for collection or delivery, regardless of inspection.

Customers must arrange collection within 14 days of notification or final invoice.

Goods not collected may incur storage charges of £100 per calendar month or part thereof.

Goods remaining 90 days after completion notification may be deemed abandoned and may be sold or disposed of to recover outstanding costs, storage, and administrative expenses.

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7. Inspection and Acceptance

Customers must inspect goods and report defects within 3 days of delivery or collection.

Failure to notify within this period constitutes acceptance of the goods, except for defects not reasonably discoverable during inspection.

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8. Specification and Craft Variation

Bespoke work is produced using natural materials and handcrafted processes. Minor variations in colour, grain, texture, finish, or dimensional tolerance are normal characteristics of handmade work and do not constitute defects.

Compliance is determined by the agreed drawings, description, or specification provided with the quotation, rather than subjective expectations.

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9. Materials Price Changes

Where material costs increase significantly after quotation but before purchase, the Company reserves the right to adjust the quoted price accordingly.

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10. Suspension of Work

The Company may suspend or cancel work if payment terms are not met. Any resulting delay to project timelines is not the responsibility of the Company.

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11. Payment Method

Payments must be made in GBP (£) to the bank account stated on the invoice unless otherwise agreed in writing.

Payments must be made in full without deduction, withholding, or set-off.

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12. Limitation of Liability

To the fullest extent permitted by law, the Company’s liability for any claim arising from goods or services supplied shall not exceed the amount paid for those goods or services.

The Company shall not be liable for indirect or consequential losses, including loss of profit or business interruption.

Nothing in these terms excludes liability that cannot legally be excluded under UK law.

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13. Force Majeure

The Company shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including supplier delays, transport disruption, material shortages, natural events, or government restrictions.

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14. Communication and Cooperation

Customers agree to respond to reasonable communications relating to the project, payment, delivery, or collection within 14 days. Failure to respond may result in storage charges or recovery action as described above.

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15. Governing Law

These terms are governed by the laws of Wales and England, and disputes shall fall under the jurisdiction of the courts of Wales and England.